Additional Information for New Arrivals and Organisations

Supporting Homeless Migrants Training Package for Frontline Staff and Volunteers

Supporting Homeless Migrants is a new national training programme funded by the Ministry of Housing, Communities and Local Government. The training is free to eligible organisations.

This training was developed in partnership with leading migrant support sector experts Praxis. The training covers critical immigration, housing, welfare benefits and access to public service topics.

Click here to find out more.

Home Energy Advice

These documents provide information about the help and support available to residents in Derby to help reduce bills, improve comfort and reduce carbon emissions:

Measles awareness

NHS England is worried that more people are becoming unwell with measles.

Please make sure you know the signs of measles. Measles is a serious infection that can spread very easily between people and can make people seriously ill.

In the UK, we give the MMR vaccine, which protects against Measles, Mumps and Rubella. The measles virus can make you very unwell, sometimes needing hospital care. Having the MMR vaccine protects you from becoming ill.

For more information on measles and the MMR vaccine, click the leaflet below.

Benefit Calculators

This is an independent, free and anonymous benefits calculator to check what you could be entitled to.

Click here to read more and use the calculator

Connected Perinatal Support

Connected carefully recruits and trains volunteers to provide evidence-based, non-judgemental peer support to new and expectant families. This can be provided on a one-to-one basis during pregnancy, at labour & birth if required and until baby is approximately 3 months old, it is also provided on a community basis.

The best email for enquiries is admin@perinatalsupport.org.uk or the office number is 01332 412561 – Connected appreciates it isn’t always easy for families to reach out for support, so they will always endeavour to find a way that feels right for the family or parent.

Guidance on refuse and recycling bins

Find guidance on refuse and recycling bins here.

Confidential support for drug and alcohol misuse

Confidential support is available for individuals struggling with drug and alcohol abuse.

You can download the leaflets in English:

Or, this leaflet has been translated into several different languages, which you can download below:

Hepatitis B factsheet

This is a factsheet on the Hepatitis B vaccination. The factsheet is available in 18 languages.

Click here to view the factsheet

Free Mobile Data, Minutes and Calls

O2 UK is offering free data to those who need it most. Visit any O2 store and ask for the National Databank to access free data on your mobile.

Click here to find out more

Far Right Activity - Advice and support

Local Information

Derby City Council has some advice if you're concerned about protests available on its website, as well as a statement from the Council Cabinet. The advice includes the following steps to follow if you believe that you might be in immediate danger:

always remove yourself from the area of danger
return to a location where you can safely call the police or your organisation
remain in a safe space until help arrives. A safe place is somewhere public with other people around, with lots of exits you can easily leave from
in an emergency always call 999 and ask for the police. If you can’t, ask someone nearby to do so.

Resources for Asylum Seekers, Refugees, Volunteers and Organisations

Hope Not Hate has an extensive range of publicly available resources to support community engagement, community events and changing the local narrative, including:

Far Right Activity – Advice for Asylum Seekers and Refugees - A resource with advice for asylum seekers and refugees on how to keep themselves and their family members safe.
Far-Right Attacks on Organisations - A resource pack with guidance on how to keep your organisation safe.
Staying Safe Amidst Far Right Activity - A resource, which pulls together some basic considerations to guide decisions about how to keep staff, volunteers and the people they are working with feeling safe and supported.
Keeping Safe Online - A resource with some practical tips on how to improve online safety preventatively and how to respond to breaches of security.
Safety and Security - A guide for organisations, volunteers and individuals working in temporary asylum seeker accommodation.

Further Resources for Organisations

Charity Commission statement in response to riots and public disorder - Including guidance on responding to public disorder.
Far Right Violence: A Messaging Guide - A guide produced by NEON around messaging when communicating more widely about far-right violence.
Supporting your workforce through a crisis - Advice from the CIPD (The Chartered Institute of Personnel and Development).
The VCS Emergencies Partnership provides opportunities for voluntary organisations to come together and co-ordinate help.
NCVO (The National Council for Voluntary Organisations) has provided a statement about the England Riots that includes a list of advice and support, including:
- How charities can tackle misinformation - A written guide
- How to handle misinformation - A short video guide, which offers advice on how to communicate online without feeding into misinformation.
- Webinar recordings available on responding to opposition and communicating in a crisis.
- Guidance on how to manage risk.

Checklist for healthcare workers working with new arrivals to the UK

See below for more information on support for healthcare workers welcoming new arrivals.

Checklist for GPs working with new arrivals

Recruitment of carers for unaccompanied asylum-seeking children in the East Midlands

Children seeking asylum have already overcome so much. With a carer’s support, they can settle, learn, and grow in a safe and welcoming environment.

Home Office: Voluntary return to your home country

The Voluntary Returns Service’s (VRS) role is to offer practical support to people in the UK with no right to live in the UK who have decided that they wish to return home. This support is also available to people who have claimed or who are claiming asylum

The Home Office recognises that there will be people who choose to return to their home country, but who have no means of doing so, or who need help, depending on their personal circumstances.

The ENIC-NARIC Networks

The joint website of the ENIC (European Network of Information Centres) and NARIC (National Academic Recognition Information Centres in the European Union) Networks is an initiative to enhance navigation to relevant online resources.

The website aims to help interested organisations and individuals find information on current issues in international academic and professional mobility, and on procedures for the recognition of foreign qualifications.

Click here to read more about ENIC-NARIC

TENT - Supporting Refugees

TENT works with leading companies across America and Europe to connect refugees across America and Europe.

Click here to read more about what TENT do

Asylum Central Communications Hub - Home Office

The Home Office has produced a helpful list of guidance on what to include when emailing the Asylum Central Communications Hub (ACCH).

The page provides email templates which can be used when contacting ACCH, to ensure all the necessary information is captured to enable them to progress your query. As well as providing any relevant links to guidance on navigating certain scenarios, and any relevant alternative email addresses.

Click here to visit their website

Ygam - Free City and Guilds assured gaming and gambling workshops

Ygam workshops focus on identifying and addressing the impacts of gaming and gambling on young people in marginalised communities.

Cultural beliefs and values, influenced by family and cultural history, are key in shaping gambling behaviours and attitudes toward seeking help among young people in marginalised communities.

Click here for more information on Ygam's work and workshops available.

Joint Council for the Welfare of Immigrants resources

Joint Council for the Welfare of Immigrants have released a toolkit to help navigate the UK immigration system.

The toolkit is available in English, Urdu, Tamil, Amharic and Arabic.

Click here to access the toolkit